Terms & Conditions

Service Completion

Once your vehicle is assigned and dispatched to a carrier via Central Dispatch, Zion Auto Transport has rendered its brokerage service in full.

Cancellations & Loading Fees

Orders may be cancelled before dispatch without penalty. Order cancellations must be submitted in writing via email to roy.singh@zionautotransport.com.

If you authorize a charge to your credit or debit card and your vehicle is dispatched to a carrier, and you subsequently cancel your order after dispatch, or if the carrier is unable to perform service due to inaccurate information provided, the loading fee charged is non-refundable.

If a carrier is delayed for any reason — including weather, traffic, scheduling, or other operational delays — and the customer chooses to cancel after a carrier has been assigned and dispatched, the loading fee remains non-refundable. Once dispatch occurs, Zion Auto Transport has fully rendered its service, and delays do not qualify for a refund.

If the assigned carrier experiences a mechanical breakdown or is unable to complete the transport:

• Zion Auto Transport has up to 48 hours to reassign a new carrier.
• If a new carrier is assigned within 48 hours, the order remains active and the loading fee is non-refundable.
• If Zion Auto Transport is unable to reassign a carrier within 48 hours, the loading fee will be fully refunded to the customer.

Chargebacks

If a chargeback is initiated after Zion Auto Transport has assigned and dispatched a carrier, this will constitute a breach of this Agreement. By assigning and dispatching a carrier, Zion Auto Transport has fully rendered its service.

Carrier Assignment

Once a carrier (transporter) has been assigned (dispatched) to your order, Zion Auto Transport will notify you via email and/or text message at the contact info provided at booking.

Carrier Responsibility & Insurance

• The carrier performing the transport is solely responsible for any damage to the vehicle during transit.
• All claims for damages must be made directly with the carrier and its cargo insurance company.
• The carrier's insurance covers only the vehicle — not personal items inside.
• Zion Auto Transport LLC acts solely as a licensed property broker and is not responsible for missing or damaged items left in the vehicle, as these are not inventoried by us.
• In the event of vehicle theft during transport, the carrier is responsible for handling the claim.

Items Inside the Vehicle

• Customers are responsible for all items placed inside the vehicle.
• The total weight of items inside the vehicle may not exceed 100 pounds.
• The carrier may charge an additional fee if items exceed 75 pounds.

Pickup & Delivery Dates

• Pickup and delivery dates are estimates and not guaranteed.
• Zion Auto Transport is not responsible for delays caused by weather, traffic, or mechanical breakdowns.
• Zion Auto Transport is not responsible for storage fees or car rental fees resulting from such delays.

Pricing & Payments

• The Cash on Delivery (COD) or Cash on Pickup (COP) balance to the carrier is subject to change according to the carrier's going rate prior to pickup.
• Additional payment methods may be accepted at the carrier's discretion.

Completion of Brokerage Service

The customer agrees that Zion Auto Transport has rendered its services once the carrier company has received the customer's information via the Central Dispatch sheet, confirming that a carrier has been assigned to pick up and deliver the vehicle. At that point, Zion Auto Transport's brokerage service is fully complete.

Authorization of Charges

The customer authorizes Zion Auto Transport LLCto charge the customer's credit or debit card for the agreed loading fee once a carrier has been assigned and dispatched.

Governing Law & Venue

• All actions or proceedings arising out of or related to this Agreement shall be litigated exclusively in the State or Federal (if applicable) courts located in Fort Bend County or Harris County, Texas.
• This choice of venue is mandatory and not permissive.
• Each party waives any right to assert forum non conveniens or similar objections.
• By this provision, the parties agree to submit to the personal jurisdiction of the specified courts.

Limitation of Liability

Zion Auto Transport LLC's liability is limited strictly to the amount of the loading / brokerage fee charged.